At Laxmi Jewellers Kanpur, we are committed to providing excellent customer service before, during, and after every purchase. This Support Policy outlines how we assist our customers and handle inquiries, complaints, and issues.

1. Support Hours

Our customer support team is available during the following hours:

• Monday to Saturday: 10:00 AM – 8:00 PM

• Sunday: Closed (except during festive seasons or on special occasions)

2. Contact Methods

You can reach out to us through the following methods:

• Phone Support:

  • +91 85428 72000

  • +91 89605 24183

  • +91 87870 95177

• Email Support:

  • [Insert official support email, e.g., support@laxmijewellerskanpur.com]

• Website Contact Form:

  • Visit: https://laxmijewellerskanpur.com/

• WhatsApp Support:

  • Available on the above phone numbers (response within business hours)

3. Support Topics Covered

We offer assistance with the following:

• Product details, size, availability, and customization options

• Order placement and confirmation

• Payment issues or queries

• Shipping and delivery information

• Return, replacement, or exchange process

• Warranty, care instructions, and authenticity

• General inquiries and feedback

4. Response Time

• Phone and WhatsApp: Immediate during business hours

• Email and Website Form: Within 24–48 business hours

5. Issue Escalation

If your issue remains unresolved or you are not satisfied with the response:

• You can request to escalate the matter to a senior customer support representative.

• We aim to resolve escalated complaints within 3–5 business days.

6. After-Sales Support

• We provide post-purchase assistance for issues like resizing, polishing, and repairs (charges may apply depending on the case).

• We also guide customers on jewelry care and longevity.

7. Limitations of Support

• Support is only provided for genuine purchases made through official channels.

• We are not liable for products bought through unauthorized sellers or platforms.

  8. Delivery Time

  3-5 Days